Question 1

Are you/when will you be open for commissions?

Accepted Answer

Commission status for all commission types can be found on the 'Prices' page.

Question 2

Can I get a quote?

Accepted Answer

Quotes are usually given out during the commission process, since prices are subject to change.

Question 3

What's your turnaround time?

Accepted Answer

Depends on the type of commission and complexity, and is subject to the order of the queue.

Question 4

How are commission slots chosen?

Accepted Answer

Slots are chosen from the pool of commission request forms, I like to pick character designs that I like or feel would translate well into my style. After choosing, I will email those that I'm interested in creating with an official quote.

Question 5

What kind of reference sheet do I need?

Accepted Answer

I require at least a 2-view reference that clearly shows any and all markings and colors. Fursuit-friendly references with no shading or gradients are encouraged.

Question 6

What payment methods do you accept?

Accepted Answer

CashApp, direct bank transfer, PayPal

Question 7

Do you offer payment plans?

Accepted Answer

Payment plans are only available for fullsuit, head and bodysuit commissions and typically require at least a 30% down payment. Payment plans will be discussed and agreed upon with the client. Payment plans are not available for parts commissions (such as handpaws, footpaws, tail etc.) and require payment upfront.

Question 8

Do you do deadlines?

Accepted Answer

At this time Pin & Needle Works does not offer any set deadlines or estimated completion dates. P&NW is responsible for determining the order in which commissions are completed, based on an existing queue timeline determined by the order in which invoices have been fully paid off and at P&NW's personal discretion and is subject to change. A publicly viewable queue is available online at any time. Rush orders may be considered with a discussed upcharge fee based on requested requirements and is subject to change.

Question 9

Do I need a Duct Tape Dummy or can you work off my measurements? What other measurements do you require?

Accepted Answer

For fullsuits I require a DTD in order to ensure the suit fits you properly. It is easier for me to build certain parts on the dummy. Head measurements will be needed for head commissions. A tracing of your hand for handpaws may be requested if needed. Shoe size is required for footpaws.

Question 10

Where can I find progress info or photos?

Accepted Answer

Progress photos are posted either to Twitter (@PNWorks) or the Trello queue. Progress photos and updates are also available to a client upon request.

Question 11

Can I get a certain fursuit part now and commission a different part later?

Accepted Answer

This is a possibility, but it depends on commission slot availability.

Question 12

Do you take refurbishment commissions?

Accepted Answer

This is a rare commission type that I would likely offer over Twitter, and depends on the suit and the extent of the refurb. Typically I will do refurbs on suits I've made but may occasionally refurb suits by other makers.

Question 13

Do you take artistic liberty commissions?

Accepted Answer

Absolutely, I love doing artistic liberty suits and designing characters!

Question 14

Do you offer discounts if the commissioner provides materials?

Accepted Answer

Potentially, the materials would have to be approved by me first to ensure they are high enough quality or the right material for the project.

Question 15

I’m under 18 years old. Can I commission you? Will you work with my parents?

Accepted Answer

I will not work with minors, and working with parents can be tricky if they do not understand the commission process, pricing, or fursuits in general.

Question 16

Will you deliver to [X] convention?

Accepted Answer

I can ship suits or parts to certain conventions if there is enough time after the product is completed. Hand-delivery may be an option if I happen to be going to that certain convention, in which the client will have to pay for an extra bag if I am taking a plane.

Question 17

Do you ship internationally?

Accepted Answer

Yes! Though it may be much more expensive than domestic shipping, and the commissioner may have to pay a customs fee upon arrival in their country.

Question 18

I can’t continue paying for my suit. Can I get a refund?

Accepted Answer

All down-payments are non-refundable unless (a) P&NW receives written notice from the client canceling the order before P&NW begins any work on or incurs any costs in connection with the order, or (b) P&NW elects to cancel an order after a down payment has been received and before P&NW begins any work or incurs any costs in connection with the order. 
Refund Policy
0% Complete - 70% Refund
25% Complete - 45% Refund
50% Complete - 20% Refund
75% Complete - No Refund
100% Complete - No Refund

Question 19

Why are your suits so expensive?

Accepted Answer

I have been making suits for 10+ years, perfecting my craft and learning a lot along the way. As I've improved, and as prices of needed materials have gone up, my prices have raised accordingly. My products are high quality with a lot of time and care put into them. Every head is sculpted from scratch and unique to each character. Frankly, I am also just one person and I have bills to pay. :p

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